Onion Creek Volkswagen Review By C. G.

This review would have been a 5 star if there hadn't been an installation problem with my air filter that caused an oil leak. I had my car in for routine maintenance a week ago and worked with Raymond James. He was such a pleasure to work with; very knowledgeable and provided excellent customer service. A couple of days after the service was complete I noticed an oil leak in my driveway. I emailed Raymond to alert him of the issue with the oil leak and how my wife was now upset with the multiple oil spots in our driveway, and he responded to my email within the hour and stated that I could bring the car in any time and he'd see that it was serviced and fixed. I took the car in this morning and they serviced it immediately and explained the installation error and reason for the oil leak. Raymond also scheduled for someone to come out to my house to clean up the oil spots on my driveway (way above and beyond). And to top it off, his manager gave me a business card for a free oil change the next time I needed to bring it in. The customer service at Onion Creek, and Raymond James specifically, is off the charts! As long as I own a VW, I'll be visiting this dealership, and Raymond. Highly recommend you check them out!