Onion Creek Volkswagen Review By James L.

Stopped in for a quick test drive on a Saturday night about 45 minutes before closing, and had an excellent experience working with Scott B...so much so, here I am writing a Yelp review. Was not expecting the level of service on Saturday night, given that they were about to close, but Scott answered every question I had and we did some negotiating for pricing on lease. The price was right so we set an appointment to come back on Monday to look at colors and trims in daylight. I arrived back at VW Monday morning and Scott already had the car pulled up and ready for me to look at. We did a little back and forth on the paperwork and I felt extremely taken care of the entire time by Scott who was laid back, thoughtful, and great to work with. Finance guy was fine, too. Not sure from the other reviews if everyone is receiving the same treatment, but everyone I interacted with was great. Even was greeted by the VP/owner, and it was a bonus to know that I'm doing business with another person of color. Would have been a 5 star review except the front desk receptionist was never at the front desk any of the times we stopped in and I'm pretty sure I saw them milling around by the coffee bar talking with the barista while I stood around at the front waiting to be greeted. A minor thing, but come on... Overall great experience for someone weary of dealing with all the interactions that go into getting a new car. No interactions with the service department yet, so crossing my fingers it's consistent with the buying experience.