Onion Creek Volkswagen Review By Mary S.

This is a review of the service department. It is the best in town so just make an appointment. I stopped going to the other VW dealerships around town because their service reps were not nearly as professional nor their technicians as efficient in solving my old (10+ yrs) VW car problems. Onion Creek has friendlier and better communicating service reps. Their techs are worth the trip across town. They keep my car running great and have reasonable charges. Ok, yeah, I've met a couple of crappy ones at all the VW dealerships around town, but here it is extremely rare. It is a business, not a charity, sure. With that being said, bad reps and techs don't last here because they take complaints seriously. You must look through the window at the garage as well. Notice how clean and organized their busy garage is. That is Six Sigma at work. They don't tell you about it but that is what an efficient garage should look like. My friends want to bring their non-VW cars because they are so impressed with how this place fixes and maintains my car. I don't think I would have kept my car as long but hey it runs fantastic thanks to Onion Creek VW.