Onion Creek Volkswagen Review By Nicole Fernandez

UPDATE:I originally posted a 1-star review after my first visit while shopping for a new car. Here's an update!I'll summarize my first experience as being awkward and frustrating because I couldn't get the information I needed to make an informed decision on purchasing the car I wanted.After a week of research and test driving other cars, I found that Onion Creek had the car in the color and interior that I really wanted. I decided to come back to give them a second chance and they totally corrected the situation.The Sales Director, Ray Dominguez, was extremely helpful and immediately recognized my name from my poor Google review (wow!). He apologized and explained that the salesperson I met with a week ago was new to VW and still learning the details on all the cars.It says a lot that these guys read reviews promptly and take the time to rebuild the relationship with customers, if customers give them a chance.He put me with a great salesperson who was very helpful. It was nice to have them acknowledge my review and the experience I had and not try to make excuses, but rather do everything they could to make my second visit better.Anyway, after everything, I bought the car and I was very pleased with the service and the people! They did a great job at correcting the situation and I appreciated how they dealt with it. I would definitely recommend them and look forward to servicing my car there now that I am a proud VW owner. :)