Onion Creek Volkswagen Review By Stephanie M.

Both of my experiences with OCVW have been with service department and I cannot speak highly enough. I had an appointment at 9am, arrived at 8:50am and was helped immediately, despite them already being swamped with customers. The associate helping me had to step away for a moment and at least 3 other associates stopped what they were doing to make sure I had been helped. I really appreciated that. Larry was the associate who took care of me/my car and he was so wonderful! (Especially because his ringtone is the Minion banana song). I had a few nit-picky questions and he was so patient and kind in answering all of them. Additionally, my factory warranty had expired and instead of making my car wait to be serviced while I got the extended warranty information, he went ahead and got everything started. Turned out my extended warranty didn't cover the brake check, but because he's a little angel he didn't charge me for it. Unlike other dealerships I've been to, they don't try to nickel-and-dime you. They really do care about their customers and take good care of them and their vehicles. OCVW is the way to go - so thankful for these guys (and their coffee bar)!