Customer Reviews

Great service! Very happy with how I was treated and I LOVED that they do not want to "upsell" or try to charge you for extra work; this is why I keep coming back to Onion Creek for my VW service....

I first contacted Onion Creek VW online for a quote on a Golf Sportswagen. Torin responded to me relatively quickly and within minutes I was pulling into the parking lot to see the car I had requested pulling up in the front of the building. Not even 3 minutes later I was in the driver's seat exploring the potential car and driving it. The salesperson Torin was neither pushy nor passive. He confidently told me what I needed to know and promised he could be competetive with any other deal out there. He was. While some dealerships use pressure to keep customers in the door for a sale, Torin used price. He did not need to pressure me. Our negotiation was fast and efficient. He gave me a price, I told him why I thought it was not low enough and he adjusted it substantially, beating the price of a used, comparable vehicle at Carmax I had been considering. This is not pressure or hype, this is good salesmanship and pure math. Secondly, and for some, more importantly, nothing about this dealership to me smacked of usual car-dealership scamming. The people at Onion Creek were authentically friendly, demonstrating outstanding customer service value and skill. Torin was fun to talk with, treated me like he cared and more importantly, has a broad understanding of car sales, warranties and deals. At the end of the deal while I drove off in my new Golf Sportswagen, thanks to the people at Onion Creek, it felt more like a Rolls Royce. Lastly, but not least, at some dealerships the love ends after you sign the paper and then you discover the awful service side of the organization. Onion Creek is different. I already met some of the service staff and will look forward to getting my car serviced there. Onion Creek VW created that experience and earned my present and future business. I will update this post if my view changes and I learn more about their service side. But so far, so good.

The staff is super friendly, and they went out of their way to get me the CC I wanted. I wanted a black 2015 CC with black leather interior and a stick shift. They didn't have one in inventory, but got one from a dealership in Dallas. They gave me a loaner for a day, and I had my brand new car just like that! The sales process was no pressure, and I got a great deal. My salesperson Joeleen was super nice and friendly, and she went over all of the features of the CC and made sure I knew how everything in the car worked. Also, I got a follow up call about a week later, just to check to see if everything was OK. That was impressive. Again, highly recommend this dealership! You will not be disappointed!

2009 Passat Komfort 2.0T 55K milesI commend the folks at VW for thoroughly inspecting my vehicle each time I bring it in for service.So far this year I have replaced:Ignition Coil(s)Fuel PumpIntake ManifoldSpark PlugsTiresOil leak (gasket)Sway barHead LampI kick myself for not keeping the extended warranty! I have learned the hard way VWs are prone to maintenance issues and you should get the beefy warranty.The service department always does great work and I have not had to return my vehicle to correct any issues during maintenance. The folks at South Austin Onion Creek VW do a great job communicating the work being done, time estimates, transportation needs, and I have on more than one occasion had my vehicle repaired the same day.The facilities are great and the barrista does a fantastic job. I frequent this establishment - so she knows exactly how I take my coffee :PI wish my car would stop breaking down, but I am glad the Onion Creek VW team is there to get me rolling again.

I came in to purchase a new Beetle, either a 2014 or a 2015, after 5pm on a Friday. My salesman, Kayon Fritz, and the finance team worked tirelessly to get me into the car I chose, past the hours of the lending institutions apparently, because I was unable to get financing that night. I was, however, able to complete my purchase the next morning and I can only say that I was extremely pleased with the service I received from everyone I encountered. I don't have any recommendations for improvements because I was totally satisfied. Thanks to everyone.