Customer Reviews

Great dealership! Thank goodness I don't have to go to the dreaded Maund anymore. Here at Onion Creek they are friendly and fast! I got my 20k service done on my beetle and I was in and out within 45 minutes, including the car wash! Not only was the service great but they have a full espresso bar, complementary! A comfy waiting room, free wifi and the show room has several classic VWs to look at. Everyone in the Austin area should bring their VW here.

Wow. I've used all the VW dealerships in Austin for years now and really impressed with Onion Creek. Place is beautiful and everyone helpful and seemed to be really happy to be there. Caleb kept communication up with me through the 30minutes I was there for a car pickup and Brett made scheduling really easy. Really quick turn around as I have had to wait at other dealers for and hour and half for same process. Honestly would've been happy to stay there longer with a staffed coffee bar and great area to wait.

In searching for a car, we didn't really have VW in mind- just happened to be driving by one day. So glad we did! Caleb greeted us and helped us throughout the whole process of finding the perfect car. He was super helpful and able to answer all my questions. Plus, he never complained about all the test drives I took! We were comparing several other cars at other dealerships, but there was something special about the VW CC that I couldn't pass up...Caleb followed up via phone after our first visit, which was more than we could say for the other dealerships/salespeople. He was very attentive and not pushy- very welcoming and helpful. (He also drove all the way to and from San Antonio to get my perfect car in the perfect color bc they didn't have it at Onion Creek...!!) Love the dealership and the people- great environment! So glad we stopped in :)

My husband and I were having a hard time looking for cars. We are very cautious and because our car had been recently totaled, we were short on cash. Immediately after walking in, we were greeted, the people were friendly and there was a peaceful (not over bearing or skeevy) atmosphere. Without an appointment we were able to meet with a salesman (Arthur was our salesman and I highly recommend him) who showed us the cars we had been looking at. Arthur was very honest and down to earth, not an aggressive "salesman" type. Because he was new, they did send a "salesman" type (which I understand) but wasnt the reason we bought a car. Arthur was the one who was genuine and wasnt giving us any "industry talk". He showed us the car fax and was very patient. In the end, we got a car that I was comfortable with at an excellent price. CANNOT RECOMMEND ARTHUR ENOUGH! Seriously, he was brand new and was just sweet and honest. If you dont want to deal with a salesman but want the trustworthiness of a dealership, go here and ask for Arthur.

I went shopping at all the local VW dealers and found that the staff and the workspace is top notch at Onion Creek. The environment was modern, yet inviting with a cool coffee bar. Expresso with that GTI? You bet! The staff is super friendly. We were acknowledged and greeted by lots of smiling faces. Our guy Caleb, was professional, knowledgeable and passionate. It was a pleasure doing business with him and the folks at Onion Creek VW. I would recommend this place to all purchasing a VW. Vielen Dank!

I went in with a broken valve stem on one of my tires. I wasn't really sure what to expect, and was a little worried that I would be overcharged. They were extremely helpful and upfront about what needed to be repaired, and how much it would cost. I had done some research online, and their prices were about what I expected. The entire place is very clean and professional looking, and the waiting room looks in through a big window where you can see them working on your car. Every service comes with a free inspection, where they check all the major systems and give you a report on what might need to be repaired, either immediately or in the near future. The mechanic who worked on my car came out and went over the report with me, and didn't try to pressure me in to doing any additional work on the car. He pointed out several issues that I was already aware of, and he didn't try and overplay them as worse off than they really were. At no point did I feel like I was being rushed along, overcharged, or treated unfairly. They also ran my car through a car wash before it was returned to me. Overall I was really impressed!