Customer Reviews

Wow!! All of the staff here go above and beyond! Best service I've ever received at any shop or dealership. They truly want you to be happy with your purchase and take care of their customers long after you purchase! I really recommend this place to anyone.

Very expensive repairs. One driver side front bearing was over $800!

Now Hiring. Car broke down in their bay and they said they don't have people qualified to work on complicated issues til 2020. So much more than a oil change good luck.

(Translated by Google) Mike de parts is excellent at his job and speaks Spanish very wellThanks, Mike(Original)Mike de parts es exelente en su trabajo y habla muy bien españolGracias MIKE

My experience with this dealership has been exemplary! Everything from the first meeting with our sales person, Cody, to getting the car through service for pickup. We purchased the car within 24 hours of the car hitting the lot and it was over a holiday. We agreed to the purchase prior to the car even making it to service to inspect the car. They found a couple of items and corrected all of those issues. Service had to order a part or two and I brought the car back a couple of weeks later and they repaired that item and also another item that was discovered with no hassle what so ever. Brian was my service adviser and was amazing. As I was heading out, one of the issues that was repaired triggered the warning light again. He told me to schedule to bring it back in and they will get it taken care of. I have not had the opportunity to do that as of yet, but hope to soon. I have the car out of state and bringing it back is difficult to schedule. They have bent over backwards to work with me. It is for these reasons that I will return to Onion Creek VW. I plan on upgrading in a couple of years and with this level of service, I will return to Austin to make the deal happen!!!